This section contains important information on the installation, setup and access to your SmartCare System.
If you are reading this you have successfully set up your SmartCare account.
To start, you need to install the SmartCare Agent on your computer by clicking the INSTALL Button above.
Your subscription has already started and will continue whether you install the agent or not.
The SmartCare Agent will not make any changes to your computer without your permission!
Click the Windows Install or MAC Install Button above to download and install the SmartCare Agent.
When you start the download [depending on your browser] a small window may appear in the bottom right of your screen, this is ok and you can ignore it.
You may be asked to save the file first, the file is called SmartCare.exe, save the file in a familiar location so you can find it again.
Once the download is complete run the file SmartCare.exe and it will install the SmartCare Agent.
You may have to click yes to continue if you have Windows User Account Control turned on.
The Windows User Account Control will say “Kaseya Agent Installer” this is OK, please click Yes to proceed.
When the installation is complete you will get this message:
After a while a blue icon will appear in the system tray (bottom right corner) to indicate the agent is installed and working.
If you are not connected to the internet the icon will turn grey which is normal.
There is not much else you need to do. The system will send your report as soon as it can via email but depending on your computer it can take up to two days for the report to be produced.
Welcome aboard, we’re sure you will get a lot of value and peace of mind now you are using the SmartCare System.
Eric Dunn CEO Dunnsmart Technology[/text_block]
A. You will receive an email to your inbox with a link to install the SmartCare agent onto your computer. Simply click on the link provided in the email and let the agent and the computer do the rest for you. The agent goes to work straight away checking your computer for what’s missing, such as the anti-virus software you have installed, whether it is up to date and when it is due to expire. If there is no antivirus it will install a state of the art antivirus sytem that will check your computer for viruses, remove any. It will do the same for antimalware.
It will also check the state of the system patches and if there are any missing that are required to keep your computer safe it will install them. If there any urgent issues on your PC to help it run smoother and faster it will be address them too.[/text_block]
A. The answer is a definite No. The agent is purely looking for all the techie stuff that your computer needs to run smoothly and efficiently. It does not have the capacity to view your files or your personal data. It will simply be looking for hardware and software information and seeking updates from the internet to be automatically loaded onto your computer so that you are immediately up to date and it keeps you up to date as long as you keep the agent loaded onto your computer.[/text_block]
A. We are working on some additional exciting features such as looking after your mobile devices: mobile phones, tablets, iPads etc. We will be posting additional information on this as soon as we can. The idea is if your phone is stolen or you lose it you simply contact us and let us know what has happened. With the agent installed we can then remotely lock down your phone so no one has access to it. When you get it back we can re-enable it.[/text_block]
A. Yes, the SmartCare system works on any type of home computer. PC, Mac or Linux.[/text_block]
A. In this case simply email [email protected] and ask to have your welcome email sent to you together with your membership login and password.[/text_block]
A. In fact the opposite will happen. Most computers are like our cars they need regular maintenance check ups or services to see what problems there are and what needs addressing BEFORE anything goes wrong. So by taking this step you will be advised by the report what you need to action and what it has been automatically taken care of for you. This means everything your computer needs will be up to date and that helps it run even faster in some cases. Yes it is that simple and effective.[/text_block]
A. Simply login to the membership site and tick the box to cancel your subscription. You will have been given your login details when you first signed up for the agent. If you have forgotten them go to https://dunnsmart.com/members/ and simply click on the forgot password link, follow the prompts and we will resend your login and password to you automatically. If you paid by Paypal you can also just cancel the subscription in Paypal. When you cancel your subscription the agent will automatically be removed at the end of the paid subscription period.
If you don’t cancel your subscription before the end of the 30 day trial then the monthly fee of $19.95 will be automatically charged to your nominated account or credit card.[/text_block]
Some customers have requested training in the advanced features of the SmartCare System.
We will make this available as soon as we can.