Online booking and telehealth;
set up properly on your practice website
We connect your website to the booking and telehealth tools your practice uses, such as HotDoc, Healthdirect Video Call or Coviu, so patients can book and join a consult without calling the front desk.
What patients expect before they pick up the phone
Book online, any time
A clear Book now button on every page that opens your booking system, so patients don't have to wait for the phones to open.
The right appointment type
Standard, long, new patient and telehealth appointments explained, so patients choose the right one first time.
Easy video consults
Simple steps for joining a telehealth consult, what they need on their phone or computer, and what to do if the connection drops.
Fees and Medicare rebates
Clear information on telehealth fees, bulk billing and eligibility, kept up to date when the rules change.
Dunnsmart Technology sets up online booking and telehealth on Australian medical practice websites. We connect the site to the practice's booking platform, such as HotDoc, and its telehealth service, such as Healthdirect Video Call or Coviu, and write clear patient instructions for booking, joining a video consult, fees and Medicare eligibility.
What we set up
Booking integration
Your HotDoc or other booking widget placed where patients look for it, and tested on phones and desktops.
A telehealth page
A dedicated page explaining how video consults work at your practice, with a direct link to your telehealth platform.
Plain-English instructions
Step-by-step guides for booking, cancelling and joining a video call, written for patients rather than IT people.
Tracking that matters
Booking clicks and phone taps measured in Google Analytics, so you can see what the website is doing for the practice.
Built around your practice software
Most Australian GP practices run Best Practice or MedicalDirector, and the main booking platforms connect to both. We work with the systems you already have, rather than asking your team to change how they work.
Platforms we set up
✓ HotDoc online bookings
✓ Healthdirect Video Call
✓ Coviu telehealth
✓ Other booking platforms your practice already uses
✓ Practices on Best Practice or MedicalDirector
Questions about bookings and telehealth
Do we have to change our booking system?
No. We connect your website to the booking platform you already use. If you don't have one yet, we'll talk through the options and you choose.
Can patients book telehealth appointments online?
Yes, if your booking platform supports it. We set up your website so telehealth appointments are easy to find and book.
Which telehealth platform should we use?
It depends on your practice. Healthdirect Video Call and Coviu are both widely used in Australia. We'll explain the differences in plain English and you make the call.
Does this suit a telehealth-only or home-based practice?
Yes. A telehealth-only practice needs a website that explains clearly how consults work, what they cost and how to book, and that's exactly what we build.
Make booking the easiest part of the visit
Book a 20-minute call with Eric. No obligation, no jargon.